If you ask me, grocery store chains and some big box retailers are messing up big time.
Yep, messing up by relying on self-service checkouts.
We’ve all used them. For quick purchases they are great. You zip in, pick up some milk and a bag of cat food, swipe your debit card, and you zip out. You know the layout of the buttons on the machine by heart and every step is memorized so you don’t even have to wait for the prompts. Your fingers move about the screen with the familiarity of your TV’s remote control.